Privacy Policy

Thank you for your interest in cultour-incoming. We are committed to protecting your privacy and personal data. We collect, process and use your personal data in accordance with this Privacy Policy and the applicable data protection legislation, in particular the General Data Protection Regulation (GDPR).

This Privacy Policy explains what personal data we collect about you and how we process and use it. We therefore ask you to read the following information carefully.

cultour-incoming is an agency that supports you in planning your travels by creating personalised travel experiences tailored to your individual needs.

Visitor Data

When you visit our website, your browsing behaviour may be statistically analysed. This is primarily carried out using cookies. Cookies are small pieces of data stored in text files on your computer when websites are loaded in a browser.

Cookies do not damage your computer and do not contain viruses. They are used to make our website more user-friendly, effective and secure. You can restrict or prevent the use of cookies at any time through your browser settings. Please note that disabling cookies may prevent certain features of our website from functioning properly.

Most of the cookies we use are “session cookies”, which are automatically deleted when you leave our website. Other cookies remain stored on your device until you delete them. These cookies enable us to recognise your browser when you visit our website again.

Server Log Files

The website provider automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. This information includes:

The cookie ID is not combined with your IP address in a way that would allow the cookie to be associated with you personally.

The legal basis for this processing is Article 6(1)(f) GDPR, i.e. data processing based on a legitimate interest. Our legitimate interest is ensuring the secure and reliable operation of this website.

Web Analytics Cookies

Our web analytics system is provided by WordPress (https://automattic.com/cookies/) and is used to analyse your use of our website.

According to its own statements, WordPress guarantees an adequate level of data protection by complying with the requirements of the Privacy Shield.

If you do not wish these cookies to be used, you can configure your browser so that cookies are not accepted.

The legal basis for this processing is Article 6(1)(f) GDPR. Our legitimate interest is the optimisation of the content of our website.

Use of Google AdWords

We also use Google AdWords to statistically record the use of our website and analyse this information in order to optimise our website for you.

A cookie is placed on your computer if you access our website through a Google advertisement. These cookies expire after 30 days and are not used to personally identify users. Cookies cannot therefore be tracked across the websites of AdWords customers.

AdWords customers can see the total number of users who clicked on their advertisement and were redirected to a page containing a conversion tracking tag. However, they do not receive any information that would allow them to personally identify individual users.

If you do not wish to participate in this tracking process, you can prevent the required cookie from being set, for example by configuring your browser to disable the automatic setting of cookies.

We use Google AdWords on the basis of our legitimate interest in targeted advertising pursuant to Article 6(1)(f) GDPR.

Social Media

We currently use the following social media plug-ins: Facebook and Instagram. These are implemented using the so-called “two-click solution”.

This means that when you visit our website, no personal data is initially transferred to the providers of these plug-ins. Only when you click on the relevant field and activate the plug-in does the provider receive information that you have accessed the corresponding website.

In the case of Facebook, according to information provided by the relevant provider, IP addresses collected in Germany are anonymised immediately after collection.

By activating a plug-in, your personal data is therefore transferred to the relevant plug-in provider and stored by them. You can prevent the collection of data through cookies by adjusting your browser’s security settings.

We have no control over the data collected or the data processing activities carried out by Facebook, Twitter and Instagram.

Please note that if you have an account with the plug-in provider and are logged into that account, the data collected when you visit our website may be directly associated with your existing account with that provider.

We recommend logging out of social networks regularly and, where possible, before activating a social media button. This can help prevent the provider from associating your visit to our website with your personal profile.

Further information about the purpose and scope of data collection and processing by the respective plug-in providers can be found in their privacy policies listed below. These policies also provide further information about your rights and the settings available to protect your privacy.

Facebook: https://de-de.facebook.com/policy.php
Instagram: https://help.instagram.com/519522125107875

Contact Form

If you send us an enquiry via our contact form, the information you provide in the enquiry form, including your contact details, will be stored and processed by us.

The processing is carried out on the basis of Article 6(1)(b) GDPR and is necessary in order to take steps prior to entering into a contract.

We delete the data collected in this context once it is no longer necessary to retain it, or restrict its processing where statutory retention obligations apply.

If you wish to apply for a position with us and send us your CV, this data will be encrypted in order to ensure an appropriate level of security.

The storage and processing of this data is carried out on the basis of Article 6(1)(b) GDPR for the purpose of taking pre-contractual measures in preparation for a potential working relationship.

Tour Bookings

If you purchase paid services via PayPal, information relating to your purchase will be transferred to PayPal.

PayPal’s Privacy Policy can be found at:
https://www.paypal.com/de/webapps/mpp/ua/privacy-full

We use PayPal Plus. With PayPal Plus, in addition to paying through PayPal, you can also pay by direct debit or credit card without having a PayPal account.

We have no control over the nature or scope of the data processed by PayPal in this context.

The data controller within the meaning of the GDPR is:

María Miguel Cuadra
mmiguel@cultour-incoming.com
Tel.: 0049 30 209674220

Recipients / Disclosure of Data

As a general rule, personal data that you provide to us will not be disclosed to third parties.

However, we may use service providers to operate this website. We select these providers carefully, particularly with regard to data protection and data security.

Your Rights

You have the right to obtain information about the personal data we hold about you. You may contact us at any time to exercise this right.

You also have the right to request the rectification or deletion of your personal data, as well as the restriction of its processing, insofar as provided for by law.

You furthermore have the right to object to the processing of your data and the right to data portability in accordance with the applicable legal provisions.

Deletion of Data

Personal data will be deleted when there is no longer any need for it to be stored.

Continued storage may be necessary, for example, if the data is still required for the performance of contractual obligations.

Where statutory retention obligations apply, the data may only be deleted once the relevant retention period has expired.

Right to Lodge a Complaint with a Supervisory Authority

You have the right to lodge a complaint with a competent data protection supervisory authority regarding our processing of your personal data.